At Kashi Biker’s World, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when an order can be cancelled and how refunds are handled.
1. Cancellation Before Dispatch
Customers may request cancellation of an order before it has been dispatched.
To request cancellation, please contact us as soon as possible with your order details. We will make reasonable efforts to process the cancellation before the order is handed over to the courier.
If the cancellation is successfully processed before dispatch and payment has already been received, the eligible refund will be initiated through the original payment method, wherever possible.
2. Cancellation After Dispatch
Once an order has been dispatched, cancellation may no longer be possible.
If the order has already been shipped, the customer may need to receive the product and request a return in accordance with our Return and Refund Policy.
Return eligibility will be subject to the applicable terms and conditions.
3. How to Request Order Cancellation
To request cancellation, please contact Kashi Biker’s World with the following information:
- Order number
- Customer name
- Registered mobile number
- Email address
- Reason for cancellation
Cancellation requests should be made as soon as possible after placing the order.
4. Cancellation by Kashi Biker’s World
Kashi Biker’s World reserves the right to cancel an order in certain circumstances, including:
- Product being unavailable
- Incorrect product pricing
- Incorrect product information
- Technical or system errors
- Payment verification issues
- Suspicious or potentially fraudulent transactions
- Incorrect or incomplete customer information
- Delivery restrictions
- Unforeseen operational circumstances
If we cancel a prepaid order, the applicable refund will be initiated through the original payment method, wherever possible.
5. Refund After Cancellation
If an eligible cancellation is approved after payment has been received, the refund will generally be processed using the original payment method.
The time required for the refund to appear in your bank account or payment account may vary depending on the payment gateway, bank, or financial institution.
Kashi Biker’s World does not control the processing time of third-party banks or payment service providers.
6. Orders Already Delivered
Orders that have already been delivered cannot be cancelled.
If you have an issue with a delivered product, you may contact us and request a return, replacement, or refund where applicable under our Return and Refund Policy.
7. Failed or Unsuccessful Payments
If payment has failed but an amount has been deducted from your bank account or payment method, please contact us with the relevant transaction details.
We will verify the payment status and assist with the appropriate resolution.
8. Contact Us
For order cancellation requests or cancellation-related queries, please contact us:
Kashi Biker’s World
Address: Deepak Vihar, Shital Vihar, Khora Colony, Sector 62A, Noida – 201309
Phone: +91-9818882295
Email: kashibikersworld@gmail.com
