At Kashi Biker’s World, we aim to provide quality motorcycle accessories and riding products that meet your expectations. If you receive a damaged, defective, incorrect, or eligible product, you may request a return, replacement, or refund in accordance with this policy.
1. Return Eligibility
A product may be eligible for return or replacement if:
- The wrong product was delivered.
- The product arrived damaged.
- The product has a manufacturing defect.
- The product received is materially different from the product ordered.
- The product qualifies for return under the applicable product or order conditions.
All return requests are subject to verification and approval by Kashi Biker’s World.
2. Return Period
Return requests should be submitted within 7 days from the date of delivery.
Requests received after the applicable return period may not be accepted unless the issue is covered under a separate manufacturer warranty or applicable law.
3. Product Condition
To be eligible for a return, the product should generally:
- Be unused and uninstalled.
- Remain in its original condition.
- Be returned in the original packaging.
- Include all accessories, manuals, tags, and other items supplied with the product.
- Not have any damage caused after delivery.
- Be accompanied by the relevant order or invoice details.
Products that have been used, installed, modified, damaged, or altered after delivery may not qualify for return or refund.
4. Damaged Products
If a product arrives damaged, please contact us as soon as possible after delivery.
For verification, we may request:
- Order number
- Photographs of the product
- Photographs of the outer packaging
- Photographs showing the damage
- Unboxing photographs or video, where available
- A description of the issue
Please retain the original packaging until the matter has been resolved.
5. Incorrect Product
If you receive a product different from the one you ordered, please contact us with your order details and photographs of the product received.
After verification, we may arrange:
- Replacement with the correct product; or
- A refund if the correct product is unavailable.
6. Defective Products
If a product has a manufacturing defect, Kashi Biker’s World may review the issue and determine whether it qualifies for a replacement, return, refund, or manufacturer warranty support.
Photographs, videos, installation details, or other information may be requested to assess the issue.
7. Electrical and Electronic Products
Products such as motorcycle horns, LED lights, USB chargers, switches, wiring accessories, and other electrical products must be installed and used correctly.
Returns or refunds may not be accepted where damage has resulted from:
- Incorrect wiring
- Reverse polarity
- Short circuits
- Voltage fluctuations
- Improper installation
- Unauthorized modifications
- Incorrect connections
- Physical damage
- Improper use
- Water or moisture exposure where the product is not designed for such conditions
Where appropriate, customers are advised to have electrical products installed by a qualified professional.
8. Non-Returnable Situations
A product may not qualify for return or refund if the issue is caused by:
- Normal wear and tear
- Accidental damage
- Misuse or negligence
- Improper installation
- Unauthorized modification
- Physical damage after delivery
- Missing accessories or original packaging
- Failure to follow product instructions
- Use for a purpose for which the product was not designed
Products specifically marked as non-returnable on the website may also be excluded from the return policy.
9. Return Request Process
To request a return, please contact Kashi Biker’s World with:
- Full name
- Order number
- Registered mobile number
- Email address
- Product name
- Reason for return
- Relevant photographs or videos
Our team will review the request and provide further instructions if the return is approved.
10. Return Shipping
Where a return is approved due to an incorrect, damaged, or defective product attributable to Kashi Biker’s World, the applicable return arrangements will be communicated to the customer.
For returns arising from reasons not attributable to Kashi Biker’s World, shipping or other applicable charges may be deducted from the refund or may be payable by the customer.
11. Refund Process
Once an approved returned product has been received and inspected, the refund eligibility will be confirmed.
Approved refunds will generally be processed through the original payment method used for the purchase, wherever possible.
The time required for the refund to appear in your account may depend on your bank or payment service provider.
12. Replacement
Where appropriate, Kashi Biker’s World may offer a replacement instead of a refund.
Replacement is subject to product availability. If the same product is unavailable, an alternative resolution or refund may be provided where applicable.
13. Cancellation Refunds
If an eligible order is cancelled before dispatch and payment has already been received, the applicable refund will be processed according to our Cancellation Policy.
14. Refund for Failed Payments
If your payment account has been debited but the order was not successfully confirmed, please contact us with the relevant transaction details.
We will verify the payment status and assist with the appropriate resolution.
15. Contact Us
For return and refund-related queries, please contact us:
Kashi Biker’s World
Address: Deepak Vihar, Shital Vihar, Khora Colony, Sector 62A, Noida – 201309
Phone: +91-9818882295
Email: kashibikersworld@gmail.com
